77jay Terms & Conditions — Complete Rules and Guidelines for Using the Platform

These Terms & Conditions ("Terms") govern the use of the 77jay website and mobile application ("Platform"). By creating an account or using the Platform, you are considered to have read, understood, and agreed to these Terms.

77jay is an international online gaming platform serving users in Bangladesh and beyond. The platform operates under an international license and conducts all activities in compliance with applicable laws and regulations.

Limitations of Liability

These terms and conditions apply to 77jay's website, mobile app, live chat service, and any related services. Third-party game providers may also have their own terms and conditions that apply.

Eligibility to Register

To open an account with 77jay, you must meet the following requirements:

• Must be at least 18 years of age
• You must register using accurate and truthful information
• Only one account per person is permitted
• Your account must be opened in your own name and for your own use — not on behalf of anyone else
• There must be no legal restriction on accessing 77jay's services in your area.

Identity Verification (KYC)

77jay follows a Know Your Customer (KYC) process for security purposes. You may be required to submit identification documents before making a withdrawal or when deposits exceed a certain amount. Required documents:

• A clear photo of your National ID (NID) or passport
• Proof of mobile banking account ownership
• Proof of current address, if required

Account Security

You are solely responsible for keeping your account password and login details confidential. You must not allow anyone else to access your account. If you suspect any unauthorized access, contact 77jay Support immediately.

Deposit Rules

The following limits and rules apply to deposits at 77jay:

Withdrawal Rules

Your account must be fully verified before you can make a withdrawal. The following conditions apply to all withdrawals:

• Withdrawals can only be made to a mobile banking account registered in your own name and number
• Minimum withdrawal amount ৳500
• Withdrawals may be held pending until KYC verification is complete
• 77jay reserves the right to carry out additional verification on suspicious transactions
• Withdrawals are typically processed within 1–24 hours

77jay regularly offers a variety of bonuses and promotional deals. Each offer comes with its own specific terms, detailed on the offer page. General bonus conditions are listed below:

Wagering Requirement

• Welcome bonus wagering requirement is typically 20–35x the bonus amount
• Different games contribute differently toward wagering requirements (slots typically count 100%, table games 10–20%)
• Wagering must be completed within a specified time period after the bonus is claimed
• A maximum bet limit may apply while wagering requirements are active.

Bonus Terms & Conditions

• Each bonus offer may be claimed once per eligible person
• Any attempt to claim bonuses through multiple accounts will result in account closure
• 77jay reserves the right to modify or cancel any bonus offer at any time
• If any bonus terms are violated, the bonus and any associated winnings will be forfeited.

All games on 77jay are powered by internationally certified software providers and regularly audited by independent third parties. RNG (Random Number Generator) technology is used to ensure every game result is completely fair and random.

General Gaming Rules

• If a technical error occurs during a game, the round in question will be considered void.
• Game results cannot be challenged once a round has been completed
• If a game is interrupted due to network issues, 77jay will resolve the matter based on the most recent server records.
• If you are unsure about the rules of any game, please contact support before you start playing.

Live Casino

Live Casino games are played in real time with live dealers. The dealer's decisions are final and are made entirely independently. Inappropriate behaviour in the chat will result in access being revoked.

Sports Betting

Odds in Sports Betting are subject to change. The odds displayed at the time a bet is confirmed will be the ones that apply. If an event is cancelled, the stake will be refunded.

The following activities are strictly prohibited on 77jay. Violations may result in permanent account closure and forfeiture of any remaining balance:

• Creating multiple accounts or repeatedly attempting to claim bonus benefits
• Playing games using automated software, bots, or scripts
• Using the platform for money laundering or concealing the source of illegal funds
• Deceiving or harassing other users
• Hacking or exploiting vulnerabilities in 77jay's systems
• Creating an account using a false identity or someone else's information
• Attempting to unfairly manipulate game outcomes
• Collaborative betting for the purpose of abusing promotional offers

Account Closure by 77jay

Under the following circumstances, 77jay may suspend or permanently close an account without prior notice:

• In the event of a breach of any provision of these Terms
• Where fraud or fraudulent activity is suspected
• At the direction of a regulatory authority
• If KYC information is incomplete or found to be false

Account closure initiated by the user

You can close your account at any time by contacting 77jay support. You will have the opportunity to withdraw any available balance before closure, but any incomplete bonus requirements will be forfeited.

Self-Exclusion

As part of responsible gaming, 77jay offers a self-exclusion option. You can exclude yourself from the platform for a set period (from 30 days to permanent). To learn more, Responsible Gaming View page.

77jay takes the privacy of its users' personal data very seriously. For full details on how your information is collected, stored, and used, please refer to our Privacy Policy is available on the page.

In summary, 77jay uses your information to:

• To manage your account and verify your identity
• To process payments
• To prevent fraud
• To improve our services based on your preferences
• To comply with legal obligations

Limitation of Liability — 77jay

77jay will not be held responsible for the following:

• If a game is interrupted due to issues with the user's own internet connection or device
• In the event of delays or errors caused by a third-party payment provider
• Unforeseen technical failures beyond 77jay's control
• In the event of force majeure (natural disasters, war, government-imposed restrictions)

Dispute Resolution Process

For any dispute or complaint, please contact 77jay Customer Support first. The support team will aim to respond within 72 hours. If the matter cannot be resolved through support, you have the option to escalate your complaint to our licensing authority.

Applicable Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of 77jay's licensing jurisdiction. In the event of any legal dispute, the ruling of the court in the relevant jurisdiction shall be considered final.

If you have any questions or feedback regarding these terms and conditions, please reach out to 77jay through the following channels:

77jay's customer service team is available in Bengali 24/7, every day of the week. We're always ready to help with any questions regarding our terms and conditions.